These are our non-creative terms & conditions


For any enquiries about product details, shipping, returns, products or even just to say ‘hello – I love your stuff’ please feel free to email us at:

Wholesale...  if you are interested in wholesale purchasing, please contact us at:



  • Shipping within Australia is FREE for all orders. We send our orders via regular Australia Post with a tracking number. If you need your via Smith piece urgently (express post) please contact us.
  • Overseas shipping is a flat fee of $20AUD
  • Orders will be sent within 1-5 days.  If by chance there has been a glitch in our data base, and your order is not in stock, we will contact to notify. You will have the choice of instant refund or similar replacement. If you choose to wait for restocking we will gift you a 20% discount code to use with your next purchase.



  • If you would like to order a ring in a different size to what is available, and you know your correct ring size, please contact us. The wait time is about 4 weeks, an extra charge of $14.95 for custom orders will apply.
  • For custom changes to any of our via Smith pieces – please contact to see if these are possible and practical. An extra change (min $14.95) will apply to any custom remakes and the wait time will be around 4 weeks.



  • If your ring size is not correct it is possible to exchange for a different stocked size. this will cost you the price of return in postage of the ring back to us only. Please note the ring must not be worn or damaged in any way. Again please email us prior at



  • Whilst our 18ct gold plating used on our necklaces and most of our earrings is 1 micron thick, it may fade over time. For these pieces we recommend to avoid contact with water, harsh chemicals, soaps/shampoos, lotions and perfumes to ensure the longevity of these pieces. If there is any problems experienced with our necklace chain - please contact as we are happy to re-string at no cost in most situations
  • Our silver and brass rings WILL NOT fade in colour and there are simple ways to restore their colour and luster if neccessary. Please refer to our ring pages for these cleaning methods.
  • Our Gems are a natural stone and there may be slight colour variations from the one shown.



We pride ourselves in the use of paper, cloth and cello packaging - all biodegradable materials. Each item will come to you in a small tied fabric pouch with additional cleaning cloth. We are proud to claim zero plastic used in our processes and packaging.